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Terms & Conditions
RESERVATIONS AND PAYMENTS
A non-refundable deposit is required at the time of booking (see individual trips for amount required for deposit). The balance is due 60 days prior to departure unless otherwise specified. Late payments causing penalties to be levied by the airlines or any other supplier shall be the responsibility of the traveller.
Please make cheques payable to COMFORTABLE HIKING HOLIDAYS. Credit cards payments are also accepted.
Comfortable Hiking Holidays is a part of Vision 2000 Travel (Toronto) Inc., a Canadian Company registered under the Ontario Travel Industry Act, Registration No. 50023501.
All deposits are non refundable. After the balance has been paid, a refund can be made (less $50 per person and less any incurred charges by hotels, airlines etc.) if you can find a replacement person. If no replacement is found then all monies paid will be forfeited. No refund for any unused portion of a trip. All cancellations are only considered to have been received on the date of receipt of written cancellation in the office of Comfortable Hiking Holidays.
Holidays can be booked with or without airfare.
"Land only" means that we take care of your accommodations, meals, ground transfers and hikes - just like we always have. However, the "land only" price does not include airfare.
“Group airfare” means that for some of the holidays, we have been able to negotiate reduced rates with the airlines for the group to travel together. This is often a more convenient approach since all arrangements are handled by Comfortable Hiking Holidays and you save by taking advantage of our special rates and do not have to pay for the flight until the balance of payment is due. Seats on group flights are limited and are on a first-come, first-served basis. Please note that when making a group booking for airfare, seat selection is not permitted. Airlines block off a section for the group as a whole and seats are assigned by the airline. Some of the airlines we work with include Aegean Airlines, Air Canada, Air France, Air New Zealand, Aer Lingus, Alitalia, American Airlines, Austrian Airlines, Icelandair, KLM, LAN, Lufthansa, Swissair, and Turkish Airlines. Note that should you first book the Group Airfare and then cancel to make alternative flight arrangements, there is a penalty of $100-$200 depending on the airline. It is not mandatory for you to purchase the group airfare; you can make your own flight arrangements. It is your responsibility to ensure that you coordinate your schedule to fit with the rest of the group’s. You are welcome to take advantage of transfers between airports and hotels together with the rest of the group, again, provided that your schedule closely matches ours. In addition, we advise that you do not book your airfare until you check with Comfortable Hiking Holidays that we have the minimum number of participants to move ahead with the trip. Comfortable Hiking Holidays is not financially responsible for additional expenses incurred by you (such as non-refundable airline tickets) should a trip be cancelled.
The Harmonized Sales Tax will be added to all trips taking place in Canada.
Air taxes include passenger facility taxes, fuel surcharges, various federal and city taxes as well as security taxes and are correct and up to date at time of printing. The appropriate amounts are shown with each applicable tour and are subject to change by the airlines.
Medical and cancellation insurance is STRONGLY RECOMMENDED and can be arranged through our offices. See the Reservation Form. If insurance is declined, a signed form will be required. Note that health insurance is mandatory for travel to Cuba; travellers must present proof of health insurance in order to enter the country.
TRAVEL DOCUMENTS AND HEALTH REQUIREMENTS
It is the traveller's responsibility to determine what documentation is necessary for each country to be visited. All Canadian and U.S. citizens require valid passports for travel. It is recommended and sometimes necessary that passports have a minimum of 6 months to expiry. Other nationalities should check with Comfortable Hiking Holidays. For more information on travel requirements per country, visit www.voyage.gc.ca and then click on the appropriate section under Travel Essentials and Before You Go.
It is imperative that the traveller discloses to the tour operator any medical condition(s) that may affect his/her ability to complete the hike and/or tour. Examples include (but are not limited to): allergies, ailments, diseases, medical conditions, special diets, medications and so forth. This information will be kept strictly confidential.
All prices quoted are in CANADIAN DOLLARS (except for the Dominica and Machu Picchu Holidays, which are quoted in USD). They were calculated based on the exchange rates in 2017 and are subject to change without notice. Should tour costs increase, Comfortable Hiking Holidays reserves the right to increase the price accordingly. If the price change is more than 7% of the total price for the travel services (except for a price change that is a result of Government Taxation), you are entitled to cancel if you wish, with full refund. You must notify us of your intention at least 48 hours after notification or if the change is a last minute change, within 24 hours of notification.
Prices quoted are for shared accommodations (two to a room unless otherwise agreed). A roommate (of the same sex) will be arranged when possible, otherwise the single supplement will apply. Single rooms are available on most holidays; cost for the single supplement is available on request.
The scenery is always picture-worthy so please take as many photos as you wish. We will do the same, but please note that it is customary for us to use photographs taken on actual hikes for our promotional materials. If you do not wish to have your photo used in any of our promotional materials, please inform your hike leader at the BEGINNING OF THE TRIP.
As the great majority of trip participants do not smoke, those who do are requested to refrain from smoking while with the group (e.g. on the bus, during the hikes, at meals, in the bar and in your room if sharing with a non-smoker).
All participants must be at least 18 years of age.
Comfortable Hiking Holidays has attempted to make this site accurate. However, changes might occur for reasons beyond the control of Comfortable Hiking Holidays. In addition, the right is reserved to substitute hotels or change the itinerary when necessary, provided the travel facilities or other services are of at least the same standard or value.
All of our leaders are experienced hikers and have had first aid training. A representative of C.H.H. will accompany all of the trips (unless otherwise specified) to ensure they run smoothly and efficiently. Our hike leaders will be your guides on most holidays, but in some cases we will use local guides. C.H.H. reserves the right to make changes in hike leaders when necessary.
We shall not be liable for any claims, losses damages, costs, expenses, delays or loss of enjoyment for any nature or kind whatsoever, resulting from events beyond our or a supplier's reasonable control, including but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts of restraints imposed by government authorities.
Comfortable Hiking Holidays and Vision Travel the operators, its agents, and/or suppliers of services act only as agents for the traveler and accept no responsibility for services of any hotel, aircraft, vessel, train, motor coach or any other conveyance used in connection with these tours, nor any delays, loss or accident to travelers or baggage occasioned by such services, from whatsoever cause. In the event it becomes necessary due to changes by supplier's airlines, or for the comfort or well being of passengers, or for any other reason, to alter the itinerary or arrangements, such alterations may be made without penalty to the operator. The extra cost, if any, resulting therefore, shall be paid by the tour members. Conversely, refunds will be made to passengers if any savings are effected thereby. The right is reserved to cancel any tour and to decline to accept any person as a member of the tour, at any time. Acceptance of the initial service to be provided under the tour shall be considered an acceptance of all these conditions. There may be different living standards and practices and different standards and conditions with respect to the provision of utilities, services and accommodations outside Ontario. Climate conditions may affect the provisions of services and the accommodations included in our tours. Accommodations offered in the tour are, to the best of our knowledge, available at the time of printing and accurately described.
The airlines concerned are not to be held responsible for any act, omissions or event during the time the passengers are not on board the aircraft. The Passenger Ticket in use by the airline(s) when issued constitutes the sole contract between the airline(s) and the purchase of the ticket and/or passenger.
Although every precaution is taken for your safety, this type of excursion involves, by its very nature, a certain amount of risk. All participants are therefore required to sign a form releasing Comfortable Hiking Holidays of all liability.